Refunds and returns
Whenever you contact us, always include your ORDER NUMBER.
Returns
Unhappy you, unhappy us! If, for any reason, you are not satisfied with your order, please send an email to support@bellamia.co. Our support team is here for you and will do everything possible to add you to our "happy customers" list!
The only orders we cannot replace are the "sorry, I changed my mind and want something else" cases. All of our items are personalized, which means we cannot take them back into our inventory.
Damaged Orders
Believe it or not, we are only human too, and unfortunately, we sometimes make a mistake. If you have received a damaged item or a different design than the one you ordered, please send an email to support@bellamia.co and we will replace it free of charge!