Frequently asked questions
Questions are meant to be answered. If you still have a question after reading the Frequently Asked Questions below, please send an email to support@bellamia.co and our support team will answer it within 24 hours!
Send an email to support@bellamia.co. We will answer your questions within 24 hours.
We make your item within 2 business days and then hand it over to Postal service for delivery, so you can receive your item as quickly as possible. You will also receive an email notification once your order has been shipped. Shipping will take 3-5 days depending on location.
Of course! We love that. The only requirement is that it must be a general design that we can sell to multiple customers. If you don't see your design among our products, send your request to support@bellamia.co. If we can sell your requested design to multiple customers, we will consider adding it! Unfortunately, personalized design requests are not possible.
What we DO consider: Examples such as "Best Cat Mom Ever" – this is something we can sell to multiple customers.
What we DO NOT consider: "Dear Robbert, I Miss You" – this can only be sold to Robbert.
Believe it or not, we are only human too, and unfortunately, we sometimes make a mistake. If you have received a damaged item, please send an email to support@bellamia.co and we will replace it free of charge! Don't forget to include your order number in your email.
Believe it or not, we are only human too, and unfortunately, we sometimes make a mistake. If you have received a different item than the one you ordered, please send an email to support@bellamia.co and we will replace it free of charge! Don't forget to include your order number in your email.
Unfortunately, you cannot return your item because all of our products are personalized. But unhappy you, unhappy us! If, for any reason, you are not satisfied with your order, please send an email to support@bellamia.co. Our support team is here for you and will do everything possible to add you to our "happy customers" list! Don't forget to include your order number in your email. We can guarantee that if the mistake was on our end, we will always send you a new product free of charge.
Of course! Simply send an email to support@bellamia.co and let us know exactly what you need. We will create a custom special price for you.